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1. Where are you located?
45 minutes west of New York City in Passaic County, New Jersey.
(see directions)

2. How do we book a reservation?
Call us and we will walk you through the process, but here's the gist.
- When you call you pick a show, a venue, a date.
- We send you a contract.
- You send us a $10 deposit per person.
- You pay the balance on the day of the event.

3. Do we get tickets?
No. We assign tables for the appropriate number of seats for your group about a week before the date and give that information to you in advance of your trip.

4. How is seating determined? How do we get "good seats"?
We try to be totally fair when determining seating. We base our seating charts on three factors:
a)The Date we receive your deposit.
b)The size of your per person deposit.
c)Your actual count one week prior to your event ill relation to the original number of seats you reserved.

We also take into consideration factors like Wheelchairs and, walkers. In short, if your group gets in an early deposit and it is $10.00 per person, and if you have come in with a count near or above your original number of seats reserved, you're probably going to get good seats. But it also depends on what all the other groups did that day.
We assign scores based on the above criteria and the groups with the highest scores get priority seating. If you want to improve your seating in the future:
a) book early, b) send $10.00 per person deposit and c) don't book more seats than you think you can fill, and then fill them as best you can.

5. Why a $10.00 per person deposit?
In our experience, the groups with larger deposits per person tend to cancel less often. When you send us a deposit, we hold the number of seats you ask for. If your group cancels, chances are we're not going to be able to fill those empty seats. We are able to keep our prices low by playing to full houses.

6. Is it necessary to book early?
Some of our events sell out quite far in advance. To get great seats, you really should book and deposit 6 months prior to your date, or sooner.

7. When do you need my final count?
Forty Eight (48) hours prior to your reservation, but keep us apprised of increases or decreases as they occur.

8. Is my deposit refundable?
For cancellations more than 60 days prior to the reservation it is refundable.

9. Why can't we get our deposit back or transferred if we have to cancel less than 60 days prior to our event date'?
Your deposit is your bond and we hold seats for your Group based on that bond. Late cancellations result in empty seats. The only way we can keep from having to raise our prices to cover the cost of late cancellations, is to keep those deposits.

10. How do we get to you?
You hire a bus, or drive. We do not book transportation for you, but we can recommend Tour Operators in your area who will. You can also access mass transit to most of our locations.

11. What if there is bad weather and we can't come?
If it is unsafe for you to travel from your area on the day of the event, we will refund your deposit or help you book into another date. We don't determine, or accept bad weather cancellations prior to 24 hours before the date.

12. What happens if an "Act of God" keeps us from getting to our event?
Acts of God" (natural or man-made disasters) will result in deposits being held and transferred to future events. Deposits will not be returned.

13. Does Ace In The Hole own any venues in which you perform?
No, we hire these excellent Banquet Facilities to provide high quality food and service in their beautiful establishments.


14. Why the $2.00 per person Gratuity charge? And why do we now have to include it in our check instead of leaving the cash on the tables?
$2.00 is only a 5% gratuity, and even that token amount helps ensure good service. We are now collecting and distributing gratuities so that waiters, bartenders; maitre de and set-up crew all share in the tips. Customers need give no additional tips unless they so desire.

15.Can I come if I don't belong to a group?
Yes, everyone is welcome. We might even be able to help you catch a ride if you're coming from far away or don't drive. We have a Share-a-Ride program to help match rides and riders. Give us a call!

16. What if I can't fill my bus and it costs too much to go?
Call us! We might be able to help you get a smaller bus.

17. How do I get a comp?
We comp group leaders one for 38 guests and 1/2 for 20 - 37. For subsequent bookings in the same calendar year, that doubles.

18. Why can't I change my final count less than 48 hours before our event?
Caterers purchase food and hire staff well in advance of any event. They need a firm count in order to know how much food to buy and prepare and how much staff is required to serve and prepare it. Inaccurate counts cost them money and they pass that cost on to us by raising their price. Then we have to raise our price. Accurate counts keep-costs down.

19. Why do we have to pay no-shows the day of the event?
We make a commitment to the caterer that we fill a certain number of seats. We pay for the empty seats. We absorb some of that cost but cannot give you more than one free no-show for 20 reserved seats. If we did we would have to raise our prices to cover those costs. We work very hard to keep our prices affordable. But it's a "group effort" as you see.

20.What's an Ace In The Hole?
It's an old gambling term that means a trick up your sleeve or a sure bet. We like to think of ourselves as your sure bet for a great Senior Day Trip and more!

21.What does my day with Ace consist of?
Click here for complete information.

22.Why come to an Ace In The Hole Event?
Because we are going to give you the best value for your entertainment dollars!

Beware of imitators — Be sure you're seeing a genuine Ace In The Hole production and not one of our lesser competitors!!! If you see a show advertised and are unsure of it's authenticity, please feel free to call us anytime. We'll be more than happy to answer your questions and ensure that your Group has a fabulous day with the real deal — Ace In The Hole!

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